Effective 1st September 2012, the NSW Government revised the Public Health Regulations that control the manner in which funeral directors must carry out many of their functions. The Regulations are currently under review and revised regulations are expected to come into force in 2022.
In summary the regulations cover the following issues:
Handling of bodies
Registration of Mortuaries
Operations of Cemeteries and Crematoria
The regulations, however, offer little or no protection against those funeral directors who choose to operate outside these regulations.
Effective 1st February 2020, the NSW Government revised the Fair Trading Regulations by rewritting the Funeral Information Standard, which requires funeral directors to provide members of the public with information about costs relating to funeral services offered and other information regarding facility locations.
Follow this link for further information from NSW Fair Trading: